Automotive Service Manager Resume

Added on July 3, 2011 in A, Blue Collar Resumes by admin

TIM PARKINSON

32 Sandy Drive 702 777 7777

NEWARK, NJ 07101 E-mail: timpark@INTERNET.com

AUTOMOTIVE SERVICE MANAGER

20 years successful customer service management experience within the automotive industry; proven track record meeting challenges and creatively solving a myriad of problems. Extensive knowledge of automotive warranty policies and procedures. Decisive hands-on manager with an interactive management style able to lead several service teams and administrative staff. Ability to motivate employees’ performance levels and develop rapport with diverse audiences; excellent employee relations. Developed excellent product and service knowledge throughout career. Computer literate with experience of Microsoft Office. Broad-based responsibilities and knowledge include:

• Customer Service

• Problem Solving

• Leadership, Supervision & Training

• Service Repair Analysis

• Safety & Quality Control

• Warranty Expertise

• Product Knowledge

• Conflict Resolution

• Team Building

• Service Accounting (Expenses/Revenues)

• Technical Knowledge/Efficiency

• Operational Policies & Procedures

PROFESSIONAL EXPERIENCE

LYNNESNISSAN & SUBARU, Bloomfield, NJ– 2002 to Present

Service Manager

  • Direct reports include 40 staff (Service Advisors, Service Teams, Cashiers, Receptionists, Lot Attendants, & Detailers)
  • Manage Nissan and Subaru Service Departments while supervising service advisors and administrating client issues; ensure customer satisfaction
  • Solve product issues for both departments while working with company representatives and senior management
  • Improve department productivity and solve warranty issues when necessary
  • Monitor departmental budget taking correct actions when required
  • Oversee the development and implementation of new Subaru franchise, and obtain required certification for service department.
  • Achieve 2.2 hours per service order ratio for each customer
  • Eliminate expense and waste while reducing employee time-schedule loss
  • Perform repair order analysis, and monitor team efficiency improving shop utilization and work in process ratios
  • Analyze monthly owner first reports for Nissan, and communicate findings with staff

HUDSON NISSAN, Jersey City, NJ – 1997 to 2002

Service Manager

• Direct reports included 15 staff (Service Advisors, Service Teams, Cashiers, Lot Attendants, & Detailers)

• Oversaw entire Service Department ensuring complete customer satisfaction

• Communicated with Nissan Service Representatives regarding product issues and warranty concerns

• Improved departmental productivity implementing several new programs

• Conducted repair order and service department analysis

• Substantially increased service revenues and volume by 55% during first fiscal year

• Maintained warranty expenses within manufacturers’ guidelines

• Transferred to another location to manage larger department

NISSAN AUTHORIZED SALE, Jersey City, NJ – 1992 to 1997

Service Consultant

• Handled and wrote over 20+customer service orders per day

• Sold service and maintenance plans to clients

• Coordinated service orders with technical staff ensuring quality control through entire service process

• Prepared final accounting of orders

• Implemented first statewide service team model for dealerships

• Transitioned to new organization after company purchase

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Automotive-Service-Manager