Customer Service Professional Resume

Added on August 18, 2011 in C, Retail and Customer Service Resumes by admin

Tina Gardner
415 Windsor Drive (201) 7777777
Harleysville, PA19438 tgardner@internet.com
PROFILE
Customer service professional, skilled in problem solving and responsive to needs of clients, coworkers and management. Poised, resourceful and adaptable to any office environment. Organizational ability to handle multiple priorities and meet deadline schedules.Attentive to detail, with sharp awareness of omissions/inaccuracies, and prompt to take corrective action. A self-starter and quick study, eager to assume increasing levels of responsibility.
OFFICE SKILLS
Professional phone manner; data entry and word processing; updating/maintenance of files and records composition of routine correspondence.
EMPLOYMENT HISTORY
CUSTOMER SERVICE REPRESENTATIVE
The Weimer Group, Harleysville, PA (2006-2011)
Hired as data entry operator and advanced to customer service position in less than a year. Took over problem desk, which had been inadequately handled by previous employee. Worked closely with underwriters, answering client inquiries by phone or mail. Analyzed complex situations affecting insurance coverage. Recognized opportunities to increase sales and advised clients when coverage was lacking in specific policy areas.
Key Accomplishment: During major restructuring of company resulting in 60% staff reduction, assumed more than double the normal account responsibility, from 500 to over 1,200, while still in training. Simultaneously studied for insurance licensing course; passed exam on first try, with score of 93.
APPLICATIONS SCREENER
Balsbaugh Insurance Agency, Schaeffer town, PA (2004-2006)
Screened homeowners’ new lines of business applications, verifying coverage against individual state regulations. Filled in whenever needed for switchboard, typing, and clerical assignments.
HOME/CHILD CARE RESPONSIBIIITTES (1997-2004)
CENSUS TAKER
U.S. Census Bureau, Wilkes-Barre, PA(1997)
Visited individuals who had not filled out census forms properly. Worked in a multi-ethnic territory, overcoming language barriers and mistrust. Clarified discrepancies and ensured accuracy and completeness of reported information.
SUBROGATION CLERK
Allone Health Group, Inc., Wilkes-Barre, PA (1995-1997)
Started as receptionist and promoted shortly thereafter to handle various clerical assignments in Subrogation Department. Prepared paperwork for file with arbitration board. Kept subrogation ledgers up to date for auditors’ review.
EDUCATION
Villanova University – 70credits in Business Administration (1993-1995)
Kaplan University – Completed 12-week basic course in Property and Casualty, Insurance Law, andHealth Insurance (2007)

Click on image to Enlarge