Customer Service Specialist Resume

Added on August 18, 2011 in C, Retail and Customer Service Resumes by admin

ROBIN BERRY
6027 Derek Tri
Dallas, Texas75252 Residence: 201-777-7777

CUSTOMER SERVICE PROFESSIONAL
SENIOR CUSTOMER SPECIALIST• Billing •CREDIT
Shipping and Dispatching • Inventory Control
Top-performing customer service specialist with 20+year’s experience in diverse environments. Outstanding reputation for keeping and maintaining excellent customer service standards. Experienced in working with high volume calls and answering intricate inquiries.
Train and observe other customer service staff. Take pride in order processing accuracy and efficiency; receive excellent customer feedback. Punctual in meeting deadlines Interact with the President of my present company on a daily basis. Known to go the “extra mile” for customers and colleagues. Dedicated, efficient, task-oriented employee.
Perform the functions of Order Processing Specialist, Diversified Account Specialist, and Crediting/Billing Specialist. Skilled planner with the ability to analyze client needs and achieve objectives. Professional strengths Include:

• Customer Service
• Shipping Receiving
• Manufacturing Processes
• Troubleshooting Accounts
• Leadership/Supervision
• Sales Force Support
• Accounts Receivable
• Inventory Control Functions
• Pricing/Quoting Customers
• Processing Orders
• Expediting Deliveries
• Tracking
• Special Attention Order Entry
• Customer Service Observations
• Billing
• Written Reports

BUSINESS EXPERIENCE
LEAD PENCIL & ART GOOD MANUFACTURING, Dallas, TX 2005 -Present
Senior Customer Service Representative and Trainer
Team Leader
• Currently serve as a Team Leader for this fine art and supplies manufacturer. Responsible for training and observation of other customer service employees. Lead customer service meetings and prepare written reports of findings
• Replace supervisor in her absence
• Ensure that discounts are applied correctly, and credits are entered in a timely fashion
• Work with orders from start to completion Interact daily with Haler-Downey sales force and district manager
• Handle customer requests. Take orders via fax, place on our system, send to purchasing, then send to warehouse, edit order, bill, print, and send to customers
• Process all orders from Target, our largest customer, through an EDI system
• Work with internet order processing systems including Microsoft Orbit program, Navision financials Program, Trading Partners, Retail Link, Microsoft Word, and Excel
ROBIN BERRY PAGE TWO

Business Experience (Cont.)

• Attend trade shows and handle special orders in the field. Work with export customers
• Print back order reports on a weekly basis. Work with potential new clients and their sales representatives regarding administrative work
• Process numerous orders per day including 600-1,000 keyed lines.Write reports in Microsoft Excel and Word
• Responsible for the issuance of all return authorization numbers and UPS call tags. Research credits and input information into our system

J & J COMMERCIAL, San Antonio,TX 1996 – 2005
Shipping/Receiving Coordinator
Customer Service Representative

• Responsible for a wide range of shipping/receiving and customer service functions for this Fortune 500 carpet manufacturer. Handled an extremely high call volume. Processed orders, answered customer inquiries, tracking inbound/outbound shipments; expedited deliveries and set up delivery schedules. Prepared UPS shipments and participated in cycle counting and quarterly inventories
• Attended trade shows and expedited special attention orders
• Coordinated with and supported sales representatives in the field Performed cash receipt reconciliations and resolved customer complaints, disputes or discrepancies
• Received Employee of the Month Award out of 400 people

LIFE INSURANCE COMPANY, WACO, TX 1994 – 1996
Customer Service Representative

• Responsible for pricing/quoting customers, answering phone inquiries, processing orders, and expediting deliveries along with troubleshooting accounts

COLONIAL LIFE INSURANCE COMPANY, Fort Worth, TX 1993 – 1994
Customer service representative

• Duties similar to above. Position required ability to work in a high-pressure/fast-paced environment

STRINGRAY WORLDWIDE, Addison, TX 1990 – 1993
Shipping/Receiving Coordinator/Accounts Receivable Clerk

~LETTERS OF RECOMMENDATION AND REFERENCES UPON REQUEST~

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