Inside Sales Manager / Office Manager Resume

Added on August 18, 2011 in I, Management Resumes, Sales and Marketing Resumes by admin

Teresa Murray
12517 Waterside Drive• Alpharetta,GA30004 •201.777.7777•
Professional Inside Sales Manager and Office Manager with over 10 years’ experience in all phases of the business cycle. Consistently exceed objectives and increase bottom-line profits for employers. A quick learner and an excellent communicator with an ability to perform well in a multi-tasking environment.
Extensive experience in the sales process from order entry through customer service. Thrive in manufacturing and production arenas; a detail-oriented individual, friendly and personable, a self-starter with a willingness to work well as a member of a team.
Creative and skilled analyst with strong problem-solving skills offering outstanding systems expertise (conversions, upgrades; and training), excellent computer and internet skills.
Areas of Expertise:

• Office Management
• Project Management
• Customer Service
• Customer Sales Profiles
• Inventory Control
• Credit and Collections
• Problem Identification/Solutions
• Sales Management Support
• Commission Reporting
• Inside Sales

Professional Experience

ADCAP NETWORK SYSTEM – Alpharetta, Georgia (1997 to 2011)
Inside Sales Account Manager (2005-2011)
Responsible for maintaining $9 million of current business and coordinating all functions between the outside sales staff and the internal departments of the company.
• Directed and coordinated activities concerned with the sales organization including screening and evaluating new customers, performing credit authorizations, verifying client’s sales history, and compiling monthly sales comparisons
• Appointed as inside Sales Account Manager to handle a major supermarket chain buying $4 million of floral products, resulting in a 27% sales increase in the first year
• Provided sales forecasts for holidays and special events which greatly increased the efficiency and accuracy of production schedules and purchasing requirements
• Designed an innovative program to evaluate effectiveness of new marketing campaigns. Hired and supervised a merchandiser to track the program on a weekly basis
• Developed an automated monthly sales comparison analysis with the IT department reducing the report generation time from 9 hours to 2 hour
Office Manager (1999-2005)
Manage a multitude of tasks contributing to the daily operations of Adcap Network Systems. Responsible for hiring, training, motivation and supervision of the telemarketing staff.
• Developed and implemented various systems for optimizing production resources and increasing efficiency. Designed Excel spreadsheets and standardized forms for use by all departments
• Enhanced interdepartmental communications resulting in reduced production and billing errors
Administrative Assistant (1997-2000)
Coordinated communications between sales and production. Performed credit checks, collections, and resolved price discrepancies. Responsible for inventory, price lists, and customer lists.
• Project Manager for developing, implementing, and maintaining an inventory control system that utilized coding to correlate new orders with production scheduling
BA in Political Science, UNIVERSITY OF GEORGIA, Athens, Georgia – 1997

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