Network Architecture Specialist Resume

Added on August 18, 2011 in Computer and IT Resumes, N by admin

WAYNENEWMAN
31 Caroline Lane • Glendale, California 91201• (805) 777-7777 • fax (809) 777-7777•wnewman@internet.com

Applications
Adaptec Easy CD Creator
Adaptec Direct CD
Carbon Copy
CcMail
Clarify
HP Colorado Backup
MS Active Sync
MS Office Professional
MS Outlook
MS Internet Explorer
NetAccess Internet
Netscape
Norton Ghost
Partition Magic
PC Anywhere
Rainbow
Reflection 1
Reflection X
Remedy-ARS
Symantec Norton Antivirus
Visio
Windows CE
Operating Systems
Microsoft Windows
Microsoft “Windows NT
Workstation and Server
Microsoft Windows ME
Microsoft Windows
Cisco Router/Switch IOS
MS-DOS
UNIX
Hardware
Intel-based Desktops
Intel- based Mobile Computers
HP Colorado Tape Backup
Cisco Router
Hewlett Packard Pro Curve
Switches
CD Writer
Protocols & Services
TCP/IP
DHCP
DNS
NetBEUI
Remote Access Service
WINS
Networking
Ethernet
Token Ring
Microsoft Networking
Network Architecture Specialist
Cisco Certified Network Associate

Results-driven, self-motivated professional with solid experience supporting hundreds of usersin multiple departments in the corporate environment. Recognized for outstanding support and services, process development, and project management. Able to manage multiple projects simultaneously and to move quickly among projects. Capable of leading or collaborating. Areas of expertise include:

• Network architectures and networking components
• Software and operating system deployment in corporate environments
• PC hardware installation/repair and disk imaging
• Troubleshoot complex operating system problems
• Call tracking, case management, solution integration

Accomplishments

• Reduced help desk calls by developing end-user training and knowledge database
• Led migration for 3500+ client/server email accounts from HP Open Mail to MS Exchange
• Developed data collection protocol for BLM Natural Resource Inventory
• Mentored teammates on technical materials and procedures
• Built relationships to quickly resolve business critical issues

Certifications

Technical Certification for MS Network Support Program, 9/05
CCNA – Cisco Certified Network Associate, 8/05

Work History
Technical Support Engineer,Network Systems Integration (NSI), 4/06- Present
E-mail Migration Specialist, Network Systems Integration (NSI),11/05-4/06
PC Technician, Network Thinking Solutions (NTS), 5/05 – 11/05
Customer Support Specialist, Computer Spirit, 9/04 – 5/05
Recycle Technician, Nexicore, 2/04 – 9/04
Soil Scientist, Bureau of Land Management, 5/03 – 10/03

Education

Pacific Institute -Goal Setting, Achievement, Motivation, 1/04
B.S., Soil Science: Environmental Mgt. —University of California, 12/03
A.A., Mathematics, Mira Costa College, 7/00

Awards and Honors

NSI ShiningStar Award for Outstanding Customer Service October’07
Outstanding Services to Technical Services Division, January’06
High Quality Customer Service Award, NTS Technical Support March & April ’05

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