Office Receptionist Resume

Added on July 3, 2011 in Administrative Resumes, O by admin

Melisa Johnson

34 Lakeview Drive ♦ Apartment 12-B ♦ Chicago, IL 60290 ♦ (505) 777-7777 ♦ melisajohnson@internet.com

PROFILE

Responsible and dedicated office professional with 15 years of experience in heavy-volume, fast-paced environments. Cooperative team player who enjoys working with people and utilizing direct telephone contact. Detail-oriented, thorough and accurate in taking and relaying information. Well-organized to handle a variety of assignments and follow through from start to finish. Strong work ethic, with eagerness to learn and willingness to contribute toward meeting a company’s goals

♦ Visitor reception and routing ♦ Multi-line phone system operations

♦ Data entry and retrieval (Word and Excel) ♦ Customer relations

♦ Sales department support ♦ Account maintenance/reconciliation

♦ Order processing and billing ♦ Research and resolution of problems

♦ Regular and express mail distribution ♦ Office supplies and forms inventory

WORK HISTORY

MERCURY INSURANCE GROUP, CHICAGO, IL 2001-2010

Personal and commercial insurance company

Receptionist

¨ Represented the prestigious image of this company in a high profile position requiring public contact with important clients in the sports and entertainment field as well as various other industries

¨ Entrusted with opening the office daily and handling confidential material

¨ Operated 24-Line Premiere 6000 phone system, routing calls/faxes appropriately, and relaying messages accurately. Saved managers’ time by screening unwanted calls

¨ Reorganized shipping room to run more efficiently and operated automated labeling/tracking system

(Powership), processing 10 to 50 outgoing packages daily

¨ Ensured prompt delivery of express packages

¨ Took initiative to update insurance certificates on computer

¨ Participated in hiring a new assistant and trained her in company procedures

ARTIST & CRAFTSMAN SUPPLY, CHICAGO 1997-2000

Nation’s largest distributor of specialty paper

Telephone Account Coordinator (Customer Service Representative)

¨ As one of 100 employees in a busy call center averaging 200 incoming calls per hour, handled the ordering process, billing, and issuing credits or re-bills to ensure accurate account records

¨ Consistently achieved excellent scores in the mid-90s on monitored activities

¨ Provided support to sales representatives all over the country

¨ For four months in 1999, assisted the product director, creative director, and vice president of sales, providing them with daily safes activity reports and analyses, pricing updates, and sales strategy presentations for company’s two divisions

¨ Processed invoices and deliveries for international shipments

S & D VENDING, CHICAGO, IL 1995-1997

Distributor of confectionery items sold in vending machines

Customer Service Representative

¨ Worked in a team of seven, processing telephone orders from individuals and retailers, including five house accounts. Resolved billing discrepancies

¨ Offered information on promotions and discounts, which encouraged larger orders

M & S CHILDCARE, Chicago, IL 1990-2000

Director of Data Center

¨ While raising a family, owned and operated a full-service day care center for preschool children

¨ Administered all aspects of the business (billing, accounts payable, accounts receivable, and maintaining client files)

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