Office Support Professional Resume

Added on July 3, 2011 in Administrative Resumes, O by admin

NICOLE MOORE

803-777-7777 • nmoore@internet.com

1923 New ways Road, Winter Garden, FL 34777

OFFICE SUPPORT PROFESSIONAL

Receptionist …Clerk … Administrative Assistant

Expertise

Records management

Customer liaison

Front office operations

Workflow planning /Scheduling Troubleshooting / Problem solving Inventory control

Computer Skills

¡ Microsoft word

¡ Cornerstone Proprietary

Contact Management Software

TRAINING

Western States Conference in Tampa – Annual training receptionists and managers

Top-performing office assistant with a reputation for professionalism, integrity, creativity, resourcefulness, and competence. Superior communication and listening skills.

Strong client focus, with attention to detail and excellent follow through.

SELECTED CONTRIBUTIONS

  • Redesigned administrative processes to streamline functions,eliminate redundancy, and expedite workflow. Initiated the conversion from manual processes to a fully computerized office Implemented the automated Gevity HR Payroll Program
  • Improved customer service by developing a new client survey, soliciting feedback to quickly resolve client complaints and ensure top-quality service and satisfaction
  • Launched an employee-of-the-month incentive program to build unity and promote outstanding customer service

PROFESSIONAL EXPERIENCE

Practice Manager – 1997 to 2010

Receptionist – 1996 to 1997

AVALON ANIMAL HOSPITAL, Orlando, Florida

(Veterinary clinic comprised of 5 doctors, 10 technicians, and 7 receptionists with annual revenues of 15 million)

Over saw scheduling, managed inventory, and trained receptionists. Accountable for financial reports including daily-deposits, monthly billings, and collections.

Receptionist – 1994 to 1996

GARRETT, BRIAN, DVM, Charleston, South Carolina

(One-doctor veterinary clinic, 2 technicians, 2 receptionists)

Professional and cheerful first point of contact. Broad-based experience in answering multiple telephone lines, scheduling appointments, and filling prescriptions.

RELATED EXPERIENCE

Administrative Assistant

K3 ENTERPRISES, INC., Charleston, South Carolina

Clerking Assistant

LAKE ERIE COLLEGE OF OSTEOPATHIC MEDICINE

Bradenton, FL

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