Operations Manager Resume

Added on August 18, 2011 in Executive Resumes, Management Resumes, O by admin

75 West 238th Street • Bronx, New York10001
Home: (705) 777-7777 • Cellular: (704) 777-7777•kmurphy@internet.com
Management Professional
Operations / Human Resources / Labor Relations / Staff Development
Dedicated organizational manager with track record of assuming positions of increased accountability. Background, includes experience in industrial food service (world exposition food service management), restaurants, and catering. Proven leadership skills—able to recruit, retain, develop, and motivate employees to new levels of productivity. Communicate successfully and productively to any and all types of people. Excellent problem solver. Strong team orientation. Accomplished public speaker.
Core competencies include:

Verbal/Written Communications
Relationship Building/Facilitation
Program Development
Performance Evaluations
Promotional Programs
Policy Creation
Prospective Employee Interviews
Interpersonal Skills
Contract Negotiations

Particular Expertise in Boosting Profitability by Maximizing Sales and Reducing Costs
Employment History
NATIONAL CONVENTION SERVICES-New York City, New York 1994-2011
Leading provider of food service logistics and restaurant operations for world fairs and expositions.
Director of Personnel, Labor, and Human Resources / General Operations Manager
• 2005 French National Fair Exposition Paris, France
• 2001 World Fair Exposition Biel, Switzerland
Accountable for all phases of personnel management —hiring, staff development, evaluation, promotion, and separations. Created general employee contracts and work policy manuals. Controlled labor costs by optimizing staffing requirements according to customer visitations and by monitoring break times, clock-in/out accuracy, and on-the-clock productivity. Developed and monitored customer service systems. Created working relationships with government officials in European Union. Procured visas for core team members. Secured expo accreditation passes for all company employees.
Directed activities of all managers and assistant managers in supervision of multiple locations (8 in France, 10 in Switzerland) and up to 300 food service and facilities maintenance personnel. Also oversaw one beverage director to ensure full stocking and successful operating of all restaurants, bars, and food concessions. Reported directly to CEO.
Selected Contributions (French National Fair)
• Initiated full-scale recruitment of host -country hotel school interns. Secured a group of motivated general employees who were paid 20% less by law
• Cut additional labor costs from 29% to 20%, significantly increasing net profit to investors Company grossed $9.5 million in 6 months of operation
• Streamlined staffing needs by reengineering food service stations, allowing employees to multi-task
• Discovered thousands of overpaid dollars by auditing every paycheck for inaccuracies
• Increased sales in Mexican food concession. Designed innovative ticket system to reduce line wait. Simultaneously eliminated loss of impatient customer sales and boosted service capacity
• Successfully interpreted and complied with all host country labor laws and regulations. Faced comprehensive labor policy audit by host country’s top labor official. Passed with flying colors.

Selected Contributions. (World Fair, Switzerland)
• Streamlined staffing needs by designing employee multi-task and partnership system
• Discovered and broke multiple employee theft ring at two separate concessions

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• Played key role in company meeting exposition revenue goals (grossed $13.25 million in 6 months with only 9 concessions) by facilitating open and productive communication with management-level and general employees
• Became conversant with Swiss labor laws, culture, and practices. Resulted in productive, lasting international business relationships

Operations consultant
• 2007 Canadian National Fair Exposition-Vancouver, B.C., Canada *preparation in progress
• 1995 World Exposition-Osaka, Japan
• 1989 World Exposition-Lisbon, Portugal

Participated in formulation of management structure, labor policies, employee handbook, management and employee training handbook, and operating guidelines in preparation for expo.

CITARELLA. –New York City, New York 2003-2004, 2007-2009, 2011

General Manager
Monitor customer service levels, employee performance, and labor costs. Track and evaluate daily sales. Responsible for prospective employee interviewing and hiring. Teach and facilitate communication skills. Supervise up to 50, including concession managers, counter help; cooks, and cashiers for 4 locations.

Selected Accomplishments
• Launched innovative ongoing promotions
 New York City police and fire department discount program
 Home-meal and catering menu program
 “Daily Special” program

• Improved customer service levels by retraining employees in the following areas: quick/personal attention to customers, cleaning without turning backs to customers, and interpersonal communication skills

24 Hour Fitness-New York City, New York 1994-1997

Sales Representative/Personal Trainer
Performed membership sales. Helped customers achieve fitness goals

LOMBARDIS’S PIZZA-New York City, New York 1991-1993

Assistant Operations Manager
Promoted from positions as counter help/delivery to oversee operations of 5 stores. Supervised roughly 60, including store managers, counter help, cooks, delivery personnel, cashiers, and dishwashers. Ensured store cleanliness, product availability and timely delivery and customer satisfaction.

Computer Skills/Foreign Languages
Internet (Netscape Navigator, Internet Explorer)
E-Mail (Outlook, Outlook Express)
MS Word, Excel

Beginning conversational French

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