Steve Wards

626 Country Road • Watertown, WI53094

stevewards@internet.com Ÿ (808) 777-7777

Manage a wide range of full-service transportation and customer service functions including collecting payments and delivering products.

Oversee routine vehicle maintenance and process all Department of Transportation (DOT) regulations paperwork. Serve as an account manager with full responsibility for tracking and maintaining customer / order records and facilitating communications between owner / manager clients, sales, and company management. Collaborate with technical and maintenance personnel to arrange machine repairs, replacements, and new placements for services. Service machines and troubleshoot technical onboard computer problems. Operate forklifts to load and unload equipment. Train new employees in onboard computer operations and correct procedures / techniques.

Key Achievements:

• Recognized by the company for achieving a five-year safe driving record; received a letter of commendation
• Played a key role in the suggestion and implementation of having off calls regulated instead of automated to significantly increase quality and customer satisfaction
• Promoted to account management responsibilities due to dedication and professionalism

JOHANSON TRANSPORTATION – Oconomowoc, WI 2003 to 2005

Driver

Ensured correct products were delivered to the proper business locations and managed all aspects of vehicle safety and maintenance.

Recruited to manage daily transportation, warehousing, order taking, and customer service/client relations functions to ensure top-level service effectively learned warehouse layout to increase efficiency and operated forklifts to load and unload trucks. Assisted in unloading products at each stop and provided direct customer service to resolve issues at all levels Managed petty cash receipts / reports and compiled / delivered all required paperwork.

Key achievements

• Ø Recipient of a letter of commendation for “Excellence in Customer Service”

EDUCATION

Studies in Business • EDGEWOOD COLLEGE – Madison, WI