Retail Manager Resume

Added on August 18, 2011 in Management Resumes, R, Retail and Customer Service Resumes by admin

WESLEY KNIGHT
12273 SW 145th Street, (201)777-7777
Miami, FL33186 wesleyknight@internet.com

RETAIL~ SALES & MANAGEMENT
Successful retail manager with over 15 years of experience in Sales, Purchasing/Buying,
Customer Service, Inventory Management, Merchandising, Staff Recruitment and Supervision.
Proven ability to increase sales revenue and improve profitability through effective sales consultation, merchandising, purchasing, and inventory management. Demonstrate a high level of motivation and enthusiasm in all aspects of work.
• Record of improving sales, successfully introducing new products, and growing customer-base. Expanded business for large volume – wine specialty – liquor establishment
• Excellent leadership skills—can communicate effectively with employees and motivate them to perform at their best. Can set direction for the team. Hands-on approach to training
• Established record of dependability and company loyalty
• Experience in both general merchandising and specialty retail sales. Extensive knowledge of the wine industry including suppliers, distributors, and consumers; extensive product knowledge
PROFESSIONAL EXPERIENCE
Manager (General Operations), Jensen’s Liquors, Miami,FL 2002-present
Direct the daily operation of a high-volume liquor/wine specialty store, servicing over 1,000 customers per week. Manage staff of 16 in the areas of sales and customer service, cash management, budgeting, sales forecasting, employee relations, merchandising, promotions, and security.
• Steadily increased revenues through strong focus on customer service, excellent merchandising and teamwork
• Attracted new clientele to store through the development of a full-service wine department Expanded product line, increased sales and special-order purchasing by implementing specialized sales methods, such as promotional wine-tasting events
• Established strong reputation on the area as leader for extensive wine inventories at competitive pricing, including regularly stocked hard-to-find selections
• Trained staff in selling through increased product knowledge and food and wine pairing
• Participated regularly in trade tastings, shows, and vintner dinners, including Lakeridge Winery & Vineyards, San Sebastian Winery, Prudential Center and World Trade Center events
Manager (Stock and Display),Loehmann’s, Miami, FL 2000-2001
Managed a staff of 13 in a large, national general merchandise store. Marketed and sold products; developed merchandise and promotional displays; maintained stock levels.
• Increased profits through effective displays and merchandising
• Improved operations through effectively supervising daily staff assignments
Stock/Inventory Manager, Things Remembered, Miami, FL 1998-2000
Managed purchasing and supervised sales staff for a high-traffic specialty gifts store.
• Expanded customer base by offering a wide range of attractive product displays and creating a welcoming atmosphere that increased the comfort level of patrons
• Supervised staff of three, ensuring quality of store display and product inventory levels
Additional experience includes entry-level inventory/shipping-receiving position at
University of Florida(1996-1988)

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