Security Manager Resume

Added on August 18, 2011 in Legal Law and Security Resumes, Management Resumes, S by admin

Paul Jackson
3443 Esplanade Avenue♦New Orleans, LA70119-2979
(201) 777-7777♦pauljackson@internet.com

Career Profile
• Over 15 years of management and leadership experience in security operations and related functions with prominent hotels, retailers, and security providers
• Currently functions as Director of Security for a prestigious four star/four diamond hotel, earning the highest performance ranking in the company in 2007. Have directed up to 200 officers and developed/managed $500,000+ budgets. Possess an extensive knowledge of security industry standards
• Develop and lead effective and united teams, transforming fragmented factions into a cohesive alliance of professionals producing exceptional results and adhering to strict codes of conduct. Employ a dedicated hands-on management style that has dramatically increased effectiveness and reduced turnover
• Certified in Lodging Security Directorship, Hospitality Law, Hotel Security Management, Disaster Preparedness and Emergency Response, Threat Management, Workplace Violence, and OSHA Regulations. Member of the American Society for Industrial Security and LouisianaLife Safety &Security Association

Areas of Expertise
– Security industry standards – Departmental turnarounds
-Budget creation and management – Program and procedures development
-Human Resources management functions – Motivational team leadership
-Recruiting, training, and development – Interviewing, selection, performance evaluations
-Coaching, counseling, and motivation

Career Development
Director of Security Operations, Windsor Court Hotel, New Orleans, Louisiana 2003 to Present
• Manage all aspects of the security operation of this prestigious, top-rated, 500,00-square-foot luxury hotel with 300 rooms, a daily roster of 1,000 employees /guests, and 15 full-time security officers
• Dramatically reversed poor performance history of key hotel departments, achieving ranking of first in the company in 2007
• Decreased number of security-related incidents by 25%, the lowest in hotels history
• Lowered workers’ compensation injuries to 7 cases (of 250 workers), the smallest in the company’s history
• Raised quality/efficiency while reducing overtime by 60%, the lowest rate in the department’s history
• Instituted standards that did not allow a single successful safety or security litigation in five years
• Earned top ranking as company’s best managed department
• Achieved lowest employee turnover rate in the entire company

Produced these results by creating and implementing leading-edge programs including… Innovative training, evaluation, and TQM programs that produced employee motivation, attention, interest, cooperation, and desired response… Standard operating procedures for crisis management, disaster prevention and recovery, risk management, emergency response, incident investigation, and report writing… Detailed investigation standards for all security and safety incidents, including policy violations, and guest or employee injuries.

Chief of Security, The Ritz-Carlton, New Orleans, Louisiana 2002 to 2004
Directed security operations of this three star/four diamond national chain hotel with 200 guest rooms, 200 employees, and 8 security officers, devising effective security policies and procedures, and budgeting and monitoring department’s expenditures.
• Produced a 25% decrease in security-related incidents
• Reduced employee turnover by 50%

Pau; Jackson (201) 777-7777 page 2 of 2

Established new standard operating procedures. Developed and implemented emergency action plans. Contributed to creation of multiple departments’ security and safety requirement training programs. Cooperated closely with the Human Resources department on OSHA, workers’ compensation, and other industrial safety matters to ensure state and federal compliance.

Operations Manager, Weiser Security Services, New Orleans, Louisiana 1999 to 2001
Managed 200+plainclothes and uniform contract security officers in multiple facilities, including defense contractors and film studios. Developed and promoted a proactive culture of risk management and prevention. Promoted through the ranks from Field Officer to Operations Manager, the highest rank within the division.
• Implemented new rewards and recognition programs that raised morale and provided continuous feedback
• Frequently volunteered extended hours to “meet clients’ needs arid critical project deadlines

Acted as client liaison to develop partnerships and strategic loss prevention and asset protection programs. Oversaw Human Resources operations including officer selection, field deployment, training, scheduling, inspections, evaluations, and disciplinary actions. Established professional ties with local police authorities.

Loss Prevention Manager,Rubenstein’s Men’s Store, New Orleans, Louisiana 1996 to 1999
Oversaw security staff and operations at this upscale retailer.
• Protected assets and reduced legal liability by creating ongoing prioritized loss prevention initiatives
• Developed effective loss countermeasure strategies and prevention awareness training programs
• Conducted comprehensive internal audits and investigations for external/internal sources of Loss and employee misconduct
• Minimized accidents and injuries by managing effective safety programs

Technology Skills
• Proficient in Microsoft Word, Excel, IRIMS, and PPM2000
• PC proficient in Windows
• Extensive knowledge of computer-based, audio/visual, and access control systems

Education and Certification
Bachelor of Science in Political Science,Louisiana State University
Certifications:
• Lodging Security Director (CLSD), American Hotel & Motel Association
• Hospitality Law, AH&MA Educational Institute
• Hotel Security Management, AH&MA
• Disaster Preparedness and Emergency Response, City of New Orleans Fire Department
• Threat Management and Workplace Violence, City of New Orleans Fire Department
• OSHA Regulations arid Workplace Violence, Louisiana Hotel & Motel Association
• Food Handler, Orleans County Department of Health

Click on image to Enlarge