Trainer Resume

Added on August 18, 2011 in Human Resources Resumes, T by admin

CHRISTINA WARD
3800 North 6th Avenue • Phoenix, AZ85013
609-777-7777 • Christinaward@internet.com
PROFESSIONAL OBJECIIVE
Training/Performance Development
PROFESSIONAL PROFILE
• Proven leadership and supervisory experience with ability to lead multiple projects/teams simultaneously
• Outstanding project planning and project management skills, meeting tight time constraints/deadlines
• Solutions-driven manager, mentor, and coach who relates well with all types of people at all levels
• Strong organizational and analytical abilities applied to achieve desired goals, objectives and results
• Unwavering commitment to excellence in building teams who are best of the best in serving others
• Personal traits: professional; common sense; adaptability; focused; skilled trainer and team builder
CORE COMPETENCIES
Passion for Customer Care Excellence:
• Instill a philosophy of immediate response to customer inquires – no such thing as “do it tomorrow”
• Value each individual customer, exceeding expectations and paying diligent attention to small details
• Act and serve with integrity and trust, essential ingredients for successful, long-lasting customer relations
• Create an environment where customers are ecstatic with service, creating action-oriented advocates
Motivating and Training:
• Analyze company culture and structure to pinpoint obstacles and create new pathways or adopt existing
model to build an environment of solutions and forward movement
• Recognize hidden solutions, already existing or external, through research, active listening, observation
• Help personalize company vision and goals by implementing strategies to create ownership/advocates
• Analyze and monitor sales figures and statistics to establish firm foundation for future growth
• Identify the extraordinary among the team systems and practices and build upon strengths
Team Building:
• “Myjob is to make the team successful”- accomplished by coaching nurturing, and stretching to reach beyond an individual s comfort zone to maximize personal/professional excellence
• Discover talents/gifts of individual team members and build upon those to maximize results
• Create an environment to link team members’ strengths as the beginning of all endeavors
• Capitalize on company structure, budgets and timelines to build a “let’s do it” framework
Managing and Supervising:
• Orchestrate a team, discover core values of individual members, and build consensus of goals
• Analyze budgets and expenditures to align with company vision, mission and direction
• Automate and systematize rote and mundane functions to improve operating efficiencies
Solutions Oriented – Analysis to Action:
• Thrive on converting obstacles into opportunities by recognizing root cause and developing solutions
• Structure work environment where fear, failure and blame are not responses and/or defenses
• Incorporate active listening to unravel challenges and rebuild – be it systems, technology, or people

EXPERIENCE / EDUCATION
• Inside Sales/Assistant to Director – Venture Up Corporate Training,Phoenix, AZ, 2006-2010
• Senior Executive Club/Top Sales – Olson Distribution, Mesa,AZ, 1998-2006
• Various administrative roles, Phoenix, AZ, 1993-1998
• Numerous leadership management, and customer relations courses – company sponsored, 1990-2010

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